A major software program had been spinning its wheels for months and Army Leadership was ready to pull the plug. That's when I stepped in to re-establish customer relations and create some great design work. Here's what happened ⇢
US Courts Public Defenders became so frustrated with their time entry system and paper check payment process that many of them had given up trying, and had years of backlogged case data and millions in unpaid work on their books. Here's how I fixed it. ⇢
When Battlefield Park Polo Club asked for help growing their summer horse riding camp, none of us expected the results - a remarkable 353% increase in attendance in just one year. Read the story ⇢
I created a website for the US Courts containing guidance on how to conduct remote testing of software products. There are big advantages to testing users in their native environments where they live and breathe our software. Read more ⇢
I created user persona posters and hung them around the office like street art. Empathy levels skyrocketed and leadership was thrilled. Some team members had no idea what our audience did for a living. I helped changed that ⇢
We replaced the paper assessment process with a mobile app. The time to complete home visits for our Federal Probation Officers was cut in half. They were suddenly able to do more. What I did ⇢
